Survey Participants
Parcels
Consignees
Cities
1,300
Survey Participants
100+
Parcels
17
Consignees
10
Cities
The process of Last Mile Parcel Delivery is becoming increasingly complex and expensive, and all parts of the value chain are feeling the pressure. Real-Time Tracking (RTT) has become a major turntable of last mile delivery orchestration and User Experience.
The first European Last Mile Delivery Experience Study aims at painting a coherent picture of the status quo of RTT services with all the major German carriers as well as some selected relevant startups.
Real-time tracking refers to the continuous monitoring and reporting of the location and status of an object or entity during its journey or delivery. It involves providing up-to-the-minute information to users regarding the real-time progress, position, and estimated arrival time of a parcel or shipment. Unlike conventional parcel tracking, which only logs scan events, real-time tracking offers live updates in short intervals, allowing consignees to receive timely and accurate information about their deliveries. This includes features such as adjusting estimated arrival time windows, displaying the truck's position on a map, and indicating the number of remaining stops until the parcel reaches its destination.
Real Live Test
Over 100 parcels/orders sent to various addresses across Germany.
Online Survey
1300 participants who received at least one parcel within the last 90 days.
Different Services
17 consignees in 10 different cities using GLS, DHL, DPD, Hermes, Amazon, Glocally, Urbify, Instabox and Liefegrün.
Shippers love Better Tracking because it provides an outstanding experience for their customers.
Martin Schaefer, Director, Der Kurier
4.8 / 5
average receiver rating
Over 100 parcels and orders sent to various addresses across Germany.
1,300 participants who received at least one parcel within the last 90 days.
17 consignees in 10 different cities using GLS, DHL, DPD, Hermes, Amazon, Glocally, Urbify, Instabox and Liefergrün.
Shippers love Better Tracking because it provides an outstanding experience for their customers.
