Better Route
Dynamic sequencing & navigation
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Visualize and steer your delivery operations in real-time.
Your control center for live visibility, real-time driver support, and smarter decision-making, turning transparency into delivery performance.
Real-time insights. Responsive operations. Resilient last mile.
Once you’re plugged into the Bettermile suite, Back Office becomes your real-time operations hub. Gain full transparency across depots and delivery routes, allowing you to detect issues early, resolve them fast, and optimize both day-to-day execution and long-term performance.
Your benefits with Back Office.
Turn data into action with live visibility from depot to doorstep. Gain real-time insight into every route and empower transport partners, operations staff, and route supervisors with the tools to monitor progress, analyze performance, and intervene precisely when and where it matters.
Real-time visibility & rapid response
Track route progress and identify potential issues before they escalate - from time window conflicts to incorrect addresses - and support drivers in real-time to keep every delivery on track.
What makes it unique?
Back Office is designed to support last mile delivery through real-time visibility, data-driven decision-making, and seamless collaboration across teams. It makes it easy to monitor operations, assist drivers on the road, and deliver a more consistent experience for parcel recipients.
AI-Powered Real-Time Insights
Operational Metrics and Analytics
Cross-Team Usability
User Management and Control
AI-Powered Real-Time Insights
Back Office doesn't just show what's happening - it helps you act on it. Using AI to process live delivery data, it identifies risks like delays or missed scans in real-time. Teams can then step in immediately to support routes that are off-track or assist drivers who are still in training. The result is a faster response time, fewer surprises, and a smoother last-mile experience.
Operational Metrics and Analytics
With Back Office, performance is no longer a guessing game. Access rich analytics at every level: route, depot, and transport partner. Teams can measure what matters and identify trends over time with live KPIs, historical comparisons, and on-demand reports. This level of insight enables strategic improvements and fine-tuning of last mile processes.
Cross-Team Usability
Back Office supports other teams across the organization, such as Customer Service, who use Parcel Finder to quickly resolve inquiries, and the Commercial Team, who gain insights from real-time tracking pages to better understand the overall delivery experience for consignees. With access to live data, these teams work faster, more accurately, and with greater context.
User Management and Control
With Back Office, it's easy to define access based on roles. Each team member or partner only sees what's relevant to them. Drivers benefit from multilingual learning resources that support them on the job, and teams can quickly get help when issues arise. Status notifications and real-time alerts keep everyone informed, ensuring that operations run smoothly.
1/4
With Back Office, we finally feel in control of what’s happening across depots as it happens - not just after it’s done. We’re often told that Back Office enabled one of the best-run implementations in GLS Poland’s history.
>2k
active routes daily
Make data-informed decisions.
Use insights gleaned from your power center to transform delivery operations from the inside and enhance efficiency and profitability with time.
FAQs: Back Office
Who is the Back Office useful for?
Back Office is designed for depot managers, operations staff, transport partners, and contractors, each of whom has access tailored to their role. We offer flexible role configurations, so users only see information relevant to them. There is no maximum user capacity. The system is compatible with computers, tablets, and smartphones, allowing teams to access it from wherever they work.
How can Route Performance be enhanced with Back Office?
Can I use Back Office independently without other Bettermile products?
How much does Back Office cost?
How safe is it to use Back Office in terms of data protection?
How can you increase productivity with Back Office?
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